Shipping & Returns

We currently deliver within the United Kingdom only. It is your responsibility to make sure products can be lawfully received at your address.

• All parcels are sent tracked in plain, discreet packaging.
• Dispatch and delivery times will be confirmed at checkout. Delivery costs are shown at checkout.
• Please check your address carefully — we can't be responsible for parcels sent to an incorrect address you provided.

Contact doctorpeps27@outlook.com within 48 hours of delivery with your order number and photos. We'll arrange a replacement or refund where an item arrived damaged, incorrect or incomplete.

If tracking hasn't updated for 5 working days, contact us and we'll open a claim with the courier.

For safety and to protect product integrity, we cannot accept returns of opened, unsealed or temperature-sensitive products unless they are faulty. Unopened, sealed items may be returned within 14 days of delivery where the statutory right to cancel applies — contact us first. Return postage is the buyer's responsibility unless the item was faulty or sent in error.

Approved refunds are made to the original payment method within 14 days of us receiving the returned item.